Refund Policy Guidelines
- All standard products come with a 30-day, money-back guarantee for a new and unopened product based on the delivery date as provided by the shipper.
- To receive a refund, please contact us at 740-284-1301 or email us britebox@truesun.com.
- They will provide you with shipping instructions and a return authorization (RA) number.
- For all products that were delivered in excess of the 30 days, sales are considered final.
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- In the original packaging
- Not tampered with
What items are non-refundable?
- Free gifts or promotional items
Are there any charges for return?
- There is no charges for return
- Original shipping charges is non-refundable
Exchange Policy
- If any products arrive damaged, broken or part of your order is missing.
- You must notify the Company within 3 days of delivery.
- Pictures of damaged products must be sent to britebox@truesun.com.
- A replacement product will be sent out within 5 days of approval.
- Missing product claims will be compared to our shipping picture for approval.
We encourage all clients to contact us if there is an issue with products received. If any goods are missing or damaged client must notify the company within 3 business days after shipment is received.